About Us

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The role of the Resident and Customer forum is to provide an opportunity for residents and customers to work together with us on matters of service, strategy and policy that impact upon all or many of the Association’s customers. 

The forum enhances existing tenant participation arrangements by introducing a new tier of ‘tenant accountability’ to help ensure ASHA/ TUK remains customer focused whilst striving for continuous improvement. 

We recognises that by working closely with tenants we can best determine the needs, wants and aspirations of our customers. The forum allows tenants to influence service development which in turn should lead to higher levels of customer satisfaction.